Return and Refund Policy

1. Return Eligibility
We accept returns within 14 days of the delivery date for products that are:
  1. Unopened, unused, and in original sealed packaging.
  2. Not damaged by misuse, mishandling, or improper storage by the customer.
  3. Not listed under non-returnable categories (see Section 3).
2. Non-Returnable Items
The following products are not eligible for return due to health, hygiene, and regulatory reasons:
  1. Opened or partially consumed nutritional supplements, protein powders, or health drinks.
  2. Ayurvedic formulations once the seal is broken.
  3. Products purchased during clearance or final-sale promotions (unless defective).
  4. Items not purchased from naturamore.in.
3. How to Initiate a Return
  1. Contact us at ecom@naturamore.in or call 020-6711 1111 within 14 days of delivery.
  2. Provide your order number, item(s) to return, reason, and photos (if damaged/defective).
  3. Our team will review and respond within 2 business days with return authorisation.
  4. Pack items securely in original packaging. Do not return without authorisation.
4. Return Shipping
  1. Defective / Damaged / Wrong item received: We will arrange a free reverse pickup or reimburse return courier charges (up to 150).
  2. Change of mind: Customer bears return shipping cost. We recommend a trackable service.
5. Refund Process
Refund Type Timeline
Prepaid orders - Original payment source (card/UPI/net banking) 5-7 business days after return receipt & inspection
Prepaid orders - Store credit / coupon Within 2 business days after approval
COD orders - Bank transfer (NEFT/IMPS) 7-10 business days; bank details required
COD orders - Store credit / coupon Within 2 business days after approval
Original shipping charges are non-refundable unless the return is due to our error.
6. Replacement / Exchange
If you receive a damaged, defective, or wrong product, we will send a replacement at no charge after verification, subject to stock availability. Contact us within 7 days of delivery.
7. Contact
Phone: 020-6711 1111 (Mon-Sat, 9 AM - 6 PM IST)
Email: ecom@naturamore.in