Return and Refund Policy

1. Returns
  1. We accept returns within 14 days of the delivery date.
  2. To initiate a return, please contact our customer service team with your order number and reason for return.
2. Eligibility
  1. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
3. Refunds
  1. Refunds will be issued once we receive and inspect the returned item.
  2. Original shipping charges are non-refundable.
4. Return Shipping
  1. Customers are responsible for return shipping costs.
  2. We recommend using a trackable shipping service to ensure the safe return of the item.
5. Exchange
  1. If you receive a damaged or defective item, we will gladly exchange it for a new one. Please contact us within 7 days of receiving the damaged product.
6. Cancellation
  1. Orders can be cancelled within 24 hours of purchase. Contact our customer service team for assistance.
7. Contact Information
  1. For any questions or concerns regarding shipping, returns, or refunds, please contact our customer service team at info@naturamore.netsurfdirect.com