Privacy Policy

1. About This Policy
Naturamore, a brand of Netsurf Communications Private Limited (the Company, we, us, our), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit naturamore.in (the Website) or purchase our products. It is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Data We Collect
  1. Identity & Contact Data: Name, email address, mobile number, billing/shipping address, PIN code.
  2. Transaction Data: Order history, payment method (card type/last 4 digits only; full card details are NOT stored by us), invoices.
  3. Technical Data: IP address, browser type, operating system, cookies, session data, referral URLs.
  4. Usage Data: Pages visited, time spent, clicks, search terms on the Website.
  5. Health Preferences (voluntary): Dietary goals or health interests you share voluntarily to receive personalised recommendations.
  6. Communications: Customer support emails, reviews, survey responses.
3. Legal Basis for Processing (DPDP Act, 2023)
We process your personal data only when we have a valid legal basis: Consent (e.g., marketing emails), Contract (processing your order), Legal obligation (GST, statutory filings), or Legitimate interest (fraud prevention, website security). You may withdraw consent at any time; withdrawal does not affect the lawfulness of processing before withdrawal.
4. How We Use Your Data
  1. Process and fulfil your orders and manage returns/refunds.
  2. Send order confirmations, shipping updates, and delivery notifications via email/SMS.
  3. Respond to customer support queries.
  4. Send promotional offers, newsletters, and personalised recommendations -- only where you have given consent or opted in.
  5. Improve our Website, products, and services through analytics.
  6. Comply with legal obligations including GST filings, consumer redressal, and court orders.
  7. Detect and prevent fraud, misuse, or security incidents.
5. Data Sharing
We do not sell your personal data. We may share it only with:
  1. Logistics partners (e.g., Delhivery, BlueDart) - for order delivery.
  2. Payment gateways (e.g., Razorpay, PayU) - PCI-DSS compliant processors.
  3. Cloud/IT service providers - under data processing agreements obligating them to maintain confidentiality.
  4. Marketing platforms - only aggregated/anonymised data unless you consent.
  5. Group companies of Netsurf Communications - for operational support.
  6. Regulatory/legal authorities - when required by law or court order.
6. Your Rights as Data Principal (DPDP Act, 2023)
Right How to Exercise
Right to Access - know what data we hold ecom@naturamore.in
Right to Correction / Completion ecom@naturamore.in
Right to Erasure ('Right to be Forgotten') ecom@naturamore.in subject to legal retention
Right to Grievance Redressal See Section 9 of this document
Right to Nominate a nominee Email us with nominee details
Withdraw Consent (marketing) Unsubscribe link in email / contact us
7. Cookies
We use essential, functional, and analytics cookies. For details, see our Cookie Policy (Section 7 of this document). You may manage cookie preferences via your browser settings or our cookie consent banner.
8. Data Retention
We retain your data only as long as necessary: order/transaction data for 7 years (GST & tax compliance); marketing data until you withdraw consent; technical logs for 90 days. After retention periods, data is securely deleted or anonymised.
9. Security
We implement SSL/TLS encryption, access controls, regular security audits, and PCI-DSS-compliant payment processing. However, no internet transmission is 100% secure; use our Website at your own risk.
10. Changes to This Policy
We may update this policy. Material changes will be notified via email or prominent Website notice at least 15 days before taking effect.
11. Contact
Email: ecom@naturamore.in
Phone: 020-6711 1111
Address: Sr No. 107, Plot No. 2, Baner, Pune - 411 045, Maharashtra, India